Gem55 Terms & Conditions – Malaysia Platform Rules

In these Terms & Conditions, the following words and phrases carry the meanings defined below unless the context requires otherwise:

• "gem55" or "Platform" refers to the gem55.xyz website and all services, games, and features available on it.
• "Member" or "User" refers to any individual who has registered a valid account with gem55.
• "Account" refers to the individual account registered by a Member to access gem55's services.
• "Deposit" refers to the transfer of funds made by a Member into their gem55 account for gaming purposes.
• "Withdrawal" refers to a Member's request to transfer their gem55 account balance to a personal bank account or digital wallet.
• "Bonus" refers to any additional credits, free money, or other benefits granted by gem55 to Members through promotions or rewards programmes.
• "Active Bet" refers to any bet that has been placed but whose outcome has not yet been settled.
• "RM" refers to the Malaysian Ringgit (MYR), the official currency used for all transactions on gem55.

Any reference to "including" in this document is not limited to the items listed and should be interpreted broadly. Section headings in this document are for reference purposes only and do not affect the interpretation of these terms.

To register for and use gem55's services, you must meet all of the following eligibility requirements at all times:

• You must be 18 years and above. gem55 does not permit individuals under the age of 18 to register or use any services on this platform under any circumstances.
• You must register using real identity that is valid. Registering under a false name, another person's identity, or inaccurate information is strictly prohibited and may result in immediate account closure.
• Each individual is only permitted to hold one account only on gem55. Owning multiple accounts under the same individual is a serious violation of these terms.
• You are responsible for ensuring that your use of the gem55 platform is lawful in the location from which you are accessing our services.
• You may not register an account on behalf of another person or allow anyone else to use your account.

Upon registration, you are responsible for keeping your account password secure and not sharing it with anyone. gem55 will not be held liable for any losses resulting from unauthorised access to your account if such access is due to your own negligence in safeguarding your password.

All financial transactions on gem55 are conducted in Malaysian Ringgit (RM). gem55 supports the following deposit and withdrawal methods, all of which are Malaysian local payment options:

The minimum withdrawal at gem55 is RM 30 per transaction. All withdrawals will be processed to the same account or digital wallet used for the deposit. gem55 does not process withdrawals to third-party accounts or to a different method than the one used for the initial deposit.

Deposits made to gem55 are strictly for entertainment and gaming purposes. gem55 is not responsible for any fees or charges imposed by third-party payment service providers. All deposits credited to a gem55 account may not be transferred to another member or used for any purpose other than gaming within the platform.

Gem55 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specific terms and conditions stated on the relevant promotions page, including wagering requirements, validity periods, and eligible games.

• Welcome Bonus: Available to new gem55 members making their first deposit. The bonus amount and percentage are subject to the current promotion displayed on the homepage. The Welcome Bonus can only be claimed once per member.
• Wagering Requirement: Most gem55 bonuses carry wagering requirements that must be met before bonus winnings can be converted into withdrawable cash. These requirements are clearly stated on each promotional offer.
• Bonus Validity Period: All bonuses carry a stated expiry date. Bonuses that are unused or have not met their wagering requirements within the specified period will expire automatically.
• Bonus Winnings Cap: Some bonuses have a maximum cap on winnings that can be converted to cash. This limit will be clearly stated in the relevant promotion's terms.
• Bonus Abuse: gem55 reserves the right to void bonuses and any associated winnings if there is evidence of promotional system abuse, including the use of multiple accounts or betting strategies designed to meet bonus requirements without genuine risk.

Gem55 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Any changes will not affect bonuses that have already been claimed and are actively in the process of meeting wagering requirements.

All games on gem55 — whether Live Casino, table games, slots, or Sports Betting — are subject to the specific rules stated within each game. The following general rules apply to all games on the gem55 platform:

• Game Results Are Final: Once a round or bet has been completed, the result is final and cannot be disputed unless there is clear, verifiable evidence of a technical failure. All gem55 Live Casino games are fully recorded for verification purposes.
• Technical Disruptions: In the event of a technical disruption during an active game, gem55 will work to resolve the situation fairly. Bets placed prior to the disruption remain valid and will be settled based on the actual match result.
• Prohibition on Automated Software: The use of any automated software, bots, or other tools to play on gem55 is strictly prohibited. gem55 employs advanced detection systems to identify automated activity, and any account found to be in violation of this rule will be terminated.
• Sports Betting: For Sports Betting on events such as the Malaysia Super League, EPL, cricket and other sports, the odds displayed at the time a bet is placed are the ones that apply. gem55 reserves the right to void any bet where a significant technical error in the displayed odds has occurred.
• Minimum and Maximum Bet: Every game and table on gem55 has clearly stated minimum and maximum bet limits. Bets exceeding the maximum limit will not be processed.

For gem55 live casino games, the specific rules for each game — including Baccarat, Blackjack, Roulette, Dragon Tiger, and Sic Bo — are displayed within the game interface itself and can be accessed at any time during a session.

Gem55 reserves the right to suspend or close any account under the following circumstances without prior notice:

• Violation of any section of these Terms & Conditions
• Identity fraud or registration using false information
• Multiple accounts held by the same individual
• Abuse of the gem55 bonus or promotions system
• Use of automated software or bots to play
• Suspected money laundering activity
• Failure to submit the requested identity verification documents within the specified timeframe
• Upon request by the relevant legal authorities

Members may also close their account at any time by contacting the gem55 customer support team. For member-requested account closures, any remaining balance will be processed for withdrawal once all verification requirements have been met, provided there are no outstanding active bets.

Casino games and Sports Betting carry unavoidable financial risk. By using the gem55 platform, you acknowledge and agree to the following:

• Financial Risk: You play at your own risk. gem55 does not guarantee winnings. Losing wagered funds is a real possibility, and you should only play with money you can afford to lose.
• Accuracy of Information: gem55 strives to ensure that all information, odds and statistics displayed are accurate, but does not guarantee absolute accuracy in every instance. Significant technical errors will be resolved fairly in accordance with gem55's policies.
• Service Disruptions: gem55 strives to keep the platform operational 24 hours a day; however, occasional disruptions due to maintenance, technical failures, or factors beyond our control may occur. gem55 is not liable for any losses arising from service interruptions that are outside our control.
• Internet Connection: The quality of your gaming experience on gem55, particularly for Live Casino, depends on the quality of your internet connection. gem55 is not responsible for any disruptions caused by a member's internet connection quality.

Gem55's total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the liability claim. This disclaimer does not limit any rights that cannot be excluded under applicable Malaysian law.

Gem55 believes that a responsible entertainment platform is one that genuinely cares about the health and well-being of its users. We provide a range of tools and resources to help members play responsibly:

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits from the account settings page. These limits take effect immediately and can be lowered at any time. Increasing a deposit limit requires a 24-hour cooling-off period before it comes into effect.
• Loss Limit: Members can set a maximum loss limit for a specific session or time period. Once the limit is reached, the gem55 system will not allow further bets until the period expires.
• Time Reminders: Enable session time alerts to receive notifications after a set period of play. This helps you stay aware of how long you have been playing.
• Self-Exclusion: Members can freeze their own account for 24 hours, 7 days, 30 days, 90 days or permanently directly from the gem55 account settings page, with no need to contact support.
• Gaming History Review: Your full betting history, deposits, and withdrawals can be reviewed from the account page, making it easy to monitor your gaming activity.

If you or someone you know may be experiencing a gambling problem, please use gem55's self-exclusion feature and seek professional help. gem55 provides support resource information on the Responsible Gaming us.

The collection, use, and protection of gem55 members' personal data are governed by our separate Privacy Policy. Key principles that apply include:

• All personal data collected is used solely for platform operations, identity verification and account-related communications.
• Gem55 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Gem55 does not sell or share members' personal data with third parties for marketing purposes without explicit consent.
• Members have the right to request access to, amendment of, or deletion of their personal data in accordance with applicable data protection laws.
• For full details on how gem55 handles your personal data, please refer to Privacy Policy full policy.

By using the gem55 platform, you consent to the collection and processing of your personal data as described in the gem55 Privacy Policy.

Gem55 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Amendments take effect as soon as they are published on the gem55 website. gem55 will endeavour to notify members of material changes via in-platform notifications or by email.

Continued use of the gem55 platform after an amendment's effective date constitutes your acceptance of the revised terms. It is each member's responsibility to review the Terms & Conditions periodically to stay informed of the latest applicable version.

This document and any disputes arising from the use of the gem55 platform are governed by the laws of Malaysia. Any dispute that cannot be resolved amicably through the gem55 support team will be referred to the jurisdiction of the relevant courts.

If you have any questions or concerns regarding these Terms & Conditions, please reach out to the gem55 support team via email at support@gem55.xyz or via the live chat feature within the platform. Our team is ready to help you better understand these terms.